Are you waiting for your account to update?

Registered users for Klout are able to login and go to the stats page and update their scores every 48 hours.  We’ve gotten many reports over the last few days of people clicking to update their account and being told it was “still processing” for hours (and even days).  We want to apologize to everyone who has ran into this issue.

Last Thursday night Twitter was hit with a denial of service attack.  This is about the same time our issues started.  When their system went down our processing queue started to back up.  We also experienced a sharp increase an API transactions by Klout partners which further impacted our processing queue.  Then on Monday, CoTweet went live with Klout in their system and the load increased further.  Some where along the way Klout users who had manually updated their score got stuck in the queue’s and the updates either took a long time or didn’t happen.

We believe that we have resolved the issue and Klout users should expect the speedy updates and great service they are used to.  If your account still says “processing” or you experience more than a 15 minute delay in updating your account please let us know at support (at) Klout.com or @klout.

Sorry about the inconvenience.

Advertisements


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s